Privacy Policy

Effective Date: July 20, 2026

At One Way Express Cabs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or book our taxi services.

1. Information We Collect

When you use One Way Express Cabs services, we may collect the following information:

• Personal Information: Name, phone number, and email address.
• Trip Information: Pickup and drop locations, travel date, time, and booking details.
• Payment Information: UPI ID and transaction reference details (we do not store complete debit/credit card information).
• Technical Information: IP address, browser type, device information, and operating system for analytics and website performance.

2. How We Use Your Information

Your information is used solely for the following purposes:

• Processing and confirming your taxi bookings.
• Communicating booking confirmations, driver details, and trip updates.
• Providing customer support.
• Improving our services and customer experience.
• Sending important service-related communications.
• Complying with applicable legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Secure servers
• SSL encrypted data transmission
• Restricted access to customer information
• Regular security monitoring

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

4. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and enhance website functionality.

You can disable cookies through your browser settings. However, doing so may affect some features of our website.

5. Third-Party Services

We may use trusted third-party services including:

• Google Maps for location and route information.
• Secure payment gateways for processing transactions.
• Website analytics tools to improve user experience.

These third-party providers maintain their own privacy policies, and we encourage you to review them before using their services.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with applicable legal requirements.

Booking records may be retained for up to 3 years for accounting and legal purposes. You may request deletion of your personal information, subject to legal obligations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data (subject to applicable laws).
• Withdraw your consent where applicable.
• Lodge a complaint with the relevant data protection authority.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us: